Refund Policy
Thank you for shopping at DIROMA LANDSCAPING, LLC. We appreciate your trust in our products and strive to provide you with the best possible shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 30 days from the date of purchase.
Non-Returnable Items
Several types of goods are exempt from being returned. These include:
Gift cards
Downloadable software products
Health and personal care items
Return Process
To initiate a return, please contact our customer support team at [email protected]. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.
Shipping Costs
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid return label.
Refunds
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 days.
Late or Missing Refunds
If you haven’t received a refund within the specified period, please check with [email protected] for assistance.
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please follow the return process, and then place a new order for the desired item.
Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected].
Thank you for choosing DIROMA LANDSCAPING, LLC. We value your satisfaction and are committed to providing exceptional service.